Support
Viva Fitness
Write to support@loonystudio.com and we will get back to you, usually within two working days.
It helps if you tell us your device (for example iPhone 13), your iOS version, and what happened.
Common questions
I paid, but the app still shows locks
Open Viva Fitness, tap Settings, then tap Restore purchases. Make sure the device is signed in to the same Apple ID you bought with. If it still does not unlock, email us.
I bought the old Viva Fitness years ago
You do not pay again. The app checks your App Store receipt and unlocks everything automatically. If it has not, tap Settings, then Restore purchases.
A video will not load
The videos stream over the internet, so a weak connection stops them. To dance without a connection, tap Settings, then Download all videos. That stores all ten videos on your device, which takes about 355 MB.
I want my reminders at a different time
Tap Settings, then Reminder, then choose the time and tap Save. If the switch is greyed out, notifications are turned off for Viva Fitness in your iPhone’s own Settings app.
My streak and minutes have gone
Your progress is stored on your device and nowhere else, so a new phone or a fresh install without a backup starts at zero. We have no copy and cannot restore it. Your purchase is safe — tap Settings, then Restore purchases.
I want a refund
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com and sign in with your Apple ID.
I would rather not share usage data
Tap Settings, then turn off Share anonymous usage data. Collection stops straight away. Details are in our privacy policy.