Support
Daily Hatha Yoga
Write to support@loonystudio.com and we will get back to you, usually within two working days.
It helps if you tell us your device (for example iPhone 13), your iOS version, and what happened.
Common questions
I subscribed, but the app still shows locks
Open Daily Hatha Yoga, tap Settings, then tap Restore purchases. Make sure your iPhone or iPad is signed in to the same Apple Account you subscribed with. If it still does not unlock, email us.
I bought the original Daily Hatha Yoga years ago
Thank you for being with us from the start. The app checks your App Store receipt and opens Premium for you, with no subscription. If it has not, tap Settings, then Restore purchases. If you still see locks, email us.
How do I cancel my subscription or the free trial?
Open Daily Hatha Yoga, tap Settings, then Manage subscription. Or open your iPhone’s own Settings app, tap your name, then Subscriptions. Cancel at least 24 hours before the trial or the current period ends and you will not be charged again. If you started the free trial, the app reminds you two days before it ends.
A pose will not load
The poses stream over the internet the first time you play them and are kept on your device after that. The free Daily Basics poses download by themselves after setup, so they work without a connection. If a pose will not start, check your connection and tap Retry.
The app takes up too much space
Tap Settings, then Clear downloaded videos. Poses download again the next time you play them.
I want my reminders at a different time
Tap Settings, then Reminder, and choose the time. If reminders do not arrive, notifications may be turned off for Daily Hatha Yoga in your iPhone’s own Settings app.
My streak and progress have gone
Your progress is stored on your device and nowhere else, so a new phone or a fresh install without a backup starts at zero. We have no copy and cannot restore it. Your subscription is safe — tap Settings, then Restore purchases.
I want a refund
Refunds are handled by Apple, not by us. Go to reportaproblem.apple.com and sign in with your Apple Account.
I would rather not share usage data
Tap Settings, then turn off Share anonymous usage data. Collection stops straight away. Details are in our privacy policy.